How to Reconnect Your Z: Drive (Home) and S: Drive (Shared)
Sometimes you may be unable to access your Z: Drive and/or S: Drive. This most commonly occurs because your password has expired, but it can also happen for other reasons as well. This can usually be fixed by logging off your workstation and signing back in.
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Unable To Open Client Files Sent By Email
You may be unable to open the files because they were sent through a cloud sharing site. For security reasons, we block access to cloud sharing sites like Google Drive, Dropbox, and OneDrive. It is recommended to use ShareFile as an alternative.
How To Find A Lost File Or Folder
If you accidentally lose a file in the "S: Drive" or the "Z: Drive" you can search for it by entering all or part of the file name in the File Explorer search field. Sometimes it may be necessary to go up a folder level to find it.
Issues With Splashtop Authentication Codes
Splashtop will ask for your multi-factor authentication code every 30 days. The codes are auto-generated by an authenticator app that you setup when you first signed up for Splashtop. This would have likely been Google Authenticator or Microsoft ...
Requirements/Recommendations for Remote Access
Remote access support Signature Bank will only provide support for the remote access software/service and any bank owned equipment. You are responsible for the use and maintenance of your personal equipment. Personal Computer The remote software can ...
ShareFile Upload Link From Email Signature
When a customer uses the link from your email signature to upload files, the files are sent to your ShareFile "File Box" folder.