Popular Articles
How to Properly Submit a Ticket
Do not submit one-line tickets! Make sure your ticket includes at least the following information: The specific device or program you are having an issue with. Lines like "My printer is not working" is not descriptive enough. Most employees have ...
Choosing a Support Group
Choosing a Support Group Posted by Jason Cawthon (Jan 30, 2017 / 10:28 AM) General Support - Please use the General Support group to report facility related issues and/or issues that are not related to IT, Deposit Operations, Loan Operations or the ...
How To Find A Lost File Or Folder
If you accidentally lose a file in the "S: Drive" or the "Z: Drive" you can search for it by entering all or part of the file name in the File Explorer search field. Sometimes it may be necessary to go up a folder level to find it.
Unable To Open Client Files Sent By Email
You may be unable to open the files because they were sent through a cloud sharing site. For security reasons, we block access to cloud sharing sites like Google Drive, Dropbox, and OneDrive. It is recommended to use ShareFile as an alternative.
ShareFile Upload Link From Email Signature
When a customer uses the link from your email signature to upload files, the files are sent to your ShareFile "File Box" folder.